Change Management (CM)

Background

Change management is a systematic approach to manage change, both from the perspective of an organization and the individual. The CRET’s Change Management methodology provides the sustaining commitment or customer “buy-in” to a change and speeds the organization to a transition that produces more value, as well as provides support for managing the “human” side of the work change. The results include a structured and orderly approach, while concentrating on the commitment and sustainability of the change.

Methodology

The CRET’s change management methodology has three phases Identification, Application, and Maintenance or I.A.M. The CRET has embedded several essential principles into its methodology to ensure commitment and a speedy transition to the change.

Identification phase focuses on defining the change, assessing the current organizations readiness for change, identifying and ensuring adequate sponsors, identifying initial communication needs, and identifying the approach.

Application phase consists of identifying and managing organizational resistance. Upon identifying issues of resistance, the methodology captures the findings and incorporates them into an integrated management plan.  This phase also includes determining communication needs and development of this phase addresses communication planning.  In addition, the development and execution of risk mitigation and transition plans.  During this phase, adjustments will also be made to the plans to integrate with the culture.

Maintenance phase focuses on the measured achievement of objectives while also establishing a continuous improvement orientation and evolution plan.  The methodology stresses publicizing the progress achieved.  Wins should be celebrated and lessons learned should be are conveyed and captured. Also, this phase emphasizes the institutionalization of changes.